Frequently Asked Questions

Find answers to common questions about our products and services

What materials are used in Daniel Chong products?

We prioritize sustainability by using high-quality recycled fabrics, vegetable-tanned leathers, and organic cotton to ensure durability and style.

How do I care for my Daniel Chong bag?

We recommend cleaning your bag with a damp cloth and mild soap. Avoid machine washing or harsh chemicals to preserve the integrity of the recycled materials.

Are your products handmade?

Yes, all our products are designed and handcrafted in our workshops in Spain, ensuring ethical production and meticulous attention to detail.

Can I change or cancel my order after it has been placed?

Orders are processed quickly. If you need to make changes, please contact us within 2 hours of placement to ensure we can accommodate your request.

Do you offer a warranty on your items?

We offer a 2-year warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by misuse.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination.